Careers

Working at MarthaLouisa

Launched by Susanne and Christoph Botschen in March 2018, MarthaLouisa.com is an online shoe universe. A curated selection of luxury women's shoes offers designer names like Gucci, Saint Laurent and Valentino, plus new talents like Alchimia di Ballin, Attico and NewbarK, along with the highest level of expertise and unrivalled service.

Our international team based in Aschheim, Germany is - even if we do say so ourselves – the best of the best: a dynamic constellation of creative, innovative individuals, looking to bring our customers the shoe shopping experience they deserve.

If that sounds like the kind of thing you want to be a part of, check out our advertised positions below to see if you qualify for one of our current vacancies. We'd love to hear from you!

Current Positions

Junior Customer Care Manager (m/f)

We are currently searching for a Junior Customer Care Manager (m/f) in Aschheim near Munich.

Your key responsibilities:

  • Respond to customer inquiries via phone and e-mail, in German and English
  • Offer personalized style advice (if asked by the customer)
  • Process all customer inquiries in our digital tracking system
  • Work closely with other team members to ensure all customer inquiries are handled in a smooth, efficient manner
  • Regularly share detailed customer feedback with all relevant internal stakeholders to assess potential areas of improvement

What we are looking for:

  • Previous experience in customer service, preferably in the luxury segment
  • Well-versed in the field of luxury fashion; knowledgeable about the designers/brands we carry, as well as current fashion and footwear trends
  • Exceptional manners and a friendly, outgoing disposition
  • Elegant communication style; enjoys conversing with customers
  • Proficient in Windows and Microsoft Office (Word, Excel, Outlook, Powerpoint, etc.)
  • Fluent in German and English—spoken and written

Apply here

Fit Model

Do you have a passion for luxury shoes? We are searching for a foot model, based in Aschheim near Munich.

Your key responsibilities:

  • Comfortable consistently modeling a wide range of footwear (flats, high heels, booties, sneakers etc.) for product images and videos
  • Available to shoot 2 to 4 days per week, preferably in the morning

What we are looking for:

  • Well-groomed legs and neatly manicured feet
  • Wears a whole shoe size between 37 - 39
  • Taller than 1.75 m
  • Flexibility with scheduling during high and low season

Apply here

(Junior) Customs Coordinator (m/f)

We are currently searching for a (Junior) Customs Coordinator (m/f) to join our Logistics team in Aschheim near Munich.

Your key responsibilities:

  • Management of international export shipments
  • Creation of all essential export and customs documents in the customs clearance system ATLAS
  • Monitoring compliance with country and export regulations
  • Monthly report to the Federal Statistical Office (INTRASTAT)
  • Obtaining confirmations of arrival / supplier declarations
  • Classification of goods by commodity nomenclature
  • Operational processing and customs clearance of import shipments

What we are looking for:

  • Successfully completed commercial apprenticeship or equivalent education
  • Initial work experience within the scope of export and import
  • Experience in handling the customs clearance system ATLAS as well as ERP systems
  • Familiarity with MS Office applications
  • Structured way of working with a strong sense of responsibility
  • Very good English skills in speech and writing

Apply here

(Junior) Recruiter (m/f)

We are searching for an experienced Senior IT System Administrator (m/f) to join our mighty IT Team in Aschheim near Munich.

Your key responsibilities:

  • Spearheading the entire applicant management process, from posting available positions online to successful recruitment across all areas and levels
  • Hosting interviews via phone, Skype, and in-person
  • Collaborate closely with relevant internal departments to evaluate requirements for potential new hires
  • Serve as direct point of contact for all candidates
  • Maintain control of job boards/postings and oversee contract negotiations
  • Expanding the talent pool and network, continuously analyzing and optimizing our recruiting channels
  • Managing HR administration and various HR projects

What we are looking for:

  • Completed degree or equivalent education
  • Experience in international direct search and recruiting desired
  • Enthusiastic, creative, and curious
  • Strong communication skills and high level of service orientation
  • Independent and structured way of working
  • Fluent in German and English—spoken and written

Apply here

Senior IT System Administrator (m/f)

We are searching for an experienced Senior IT System Administrator (m/f) to join our mighty IT Team in Aschheim near Munich.

Your key responsibilities:

  • Maintenance of our (Azure) Active Directory infrastructure
  • Responsibility of our entire network- und firewall- infrastructure
  • Administration of Microsoft Office 365, Intune
  • Ensuring smoothly planned processes and setup of required work equipment
  • Continuous diversification as well as optimization of our IT system structure and process flows
  • Development of adequate monitoring und altering-guidelines
  • Cooperation with external soft- and hardware service suppliers
  • Support of internal clients

What we are looking for:

  • Successfully completed apprenticeship in an IT environment
  • Profound working experience in a similar role, preferably in a dynamic eCommerce setting
  • Advanced knowledge with Client Deployment (Windows/ Mac OS), Windows Server, Office 365, network expertise (VLAN, IEEE 802.11, LACP, Radius, DHCP)
  • Sound knowledge of virtualization systems and Linux
  • Independent and structured way of working
  • Very good German and English skills in speech and writing

Apply here

Logistics Coordinator (m/f) - Packaging

We are searching for an experienced Logistics Coordinator (m/f) - Packaging in Aschheim near Munich.

Your key responsibilities:

  • Packing customer orders in compliance with MarthaLouisa quality standards
  • Preparing shipping materials in advance
  • Providing support for adjacent logistics teams when necessary

What we are looking for:

  • Completed training successfully
  • Previous professional experience with packing and handling high-quality goods
  • A strong work ethic and sense of responsibility; always reliable to perform work duties accurately and efficiently
  • Proficiency with MS Office and ERP systems
  • Good command of German and English—spoken and written

Apply here

(Senior) Product Owner (m/f)

We are searching for an experienced (Senior) Product Owner (m/f) to join our IT-Team office based in Aschheim near Munich.

Your key responsibilities:

  • Create well-formed and understandable user stories related to the requirements and along our vision
  • Pro-active development of your own visions as well as technical, creative and innovative ideas
  • Demand analysis, concept planning up to implementation and follow up
  • Continued optimization and testing of new features incl. bug fixing
  • Coordination of internal stakeholders and external agencies to ensure a smooth workflow
  • Act as an internal consultant to translate creative requirements into technical features
  • Encourage processes to keep up a constant speed
  • Implementation of efficient project management structures and standards

What we are looking for:

  • Highly experienced in an equivalent role in an eCommerce environment
  • Experience with JIRA, SCRUM and agile methods
  • A deep understanding of internal requirements as well as customer needs of a highly professional online store in the luxury market
  • A start-up mind-set thinking out of the box always striving for the best solutions
  • Excellent English skills in speech and writing, German would be a plus

Apply here

Web Analyst (m/f)

We are looking for a highly experienced Web Analyst (m/f) to join our teams in Aschheim near Munich.

Your key responsibilities:

  • Building an efficient and scalable Web Analytics architecture
  • Analysis of data from multiple sources to identify potentials and areas for growth and improvement
  • Development of KPIs, design of dashboards and build up an effective reporting structure
  • Generating of reports from different sources to assist parties in analysis and marketing effectiveness
  • Analysis of numbers and translating into decision papers
  • Conduct ad-hoc analyses
  • Consulting internal teams regarding all Web Analytics relevant topics

What we are looking for:

  • Bachelor's degree or equivalent business experience required
  • Proven work experience in a similar role
  • Ability to work in a dynamic, fast-paced environment, highly motivated and independent way of work
  • Experience in tagging and implementation of Web Analytics software
  • Strong proficiency in working with Web Analytic tools
  • Excellent English language skills, German would be a plus

Apply here

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